Casenet commissioned ChannelPoint Research to conduct the study. They explored the factors that derail platform software implementations analyzing online and telephone surveys with representatives from more than 50 health plans. Twenty-three questions about implementing a care management platform were asked; topics ranged from ease of implementation, vendor knowledge to post-live support.
Nearly 45 percent of care management software implementations run behind schedule and 25 percent exceed their budgets. It will be mission critical to improve quality and manage costs.
The study reveals opportunities for modifications and interventions. Complete the form below to download the full survey report.